On 15th March 2020 we announced a moratorium on all late charges due to the coronavirus pandemic. We also announced that we would keep this matter under review on a month–by–month basis.

On 1st July 2020 we determined that it would not cause any undue hardship to most of our clients to lift the moratorium, although we have already made specific agreements with specific clients regarding their payment arrangements, and those individual arrangements will continue as varied. Therefore, the moratorium was lifted as of 15th July 2020 following a notice period of 14 calendar days.

For clients who:

• have outstanding amounts relating to invoices issued before 15th February — any charges and interest which would have accrued during the period 15th February to 15th July will not have accrued;
• have outstanding amounts relating to invoices issued after 15th February — charges and interest will begin to accrue on 15th August;
• have outstanding monthly fees which have yet to be paid — the late charge specified in your agreement will only be applied to payments which should have been made prior to 15th February and after 15h July; or,
• are concerned about their ability to pay going forward — please contact accounts as soon as possible, as we will not be offering any further leniency unless we are contacted prior to non–payment events.

All questions and enquiries can be directed to accounts using the contact accounts page.